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Intelligence, engineered into business.

LumoraThe AI-native customer intelligence operating system

Lumora — The intelligence layer for the enterprise.

Lumora connects your enterprise systems, industry platforms, digital channels and data into one real-time understanding of every customer — across every interaction and touchpoint.

Book an executive demoSee customer intelligence in action

From signals to decisions

01 · The fragmented enterprise

Your technology stack already exists. Your intelligence layer doesn’t.

Connect customer data, operational systems, digital channels and enterprise platforms into one real-time Customer Intelligence Layer.

02 · Signals in motion

Different systems. Different identities. Different moments. One customer.

Customer signals exist everywhere. No single system understands the full customer.

03 · The Customer Intelligence Layer

Lumora sits above and between the systems you already trust.

Nothing is replaced. Lumora connects systems of record to systems of engagement — and turns what flows between them into intelligent action.

04 · One customer emerges

One customer. Continuously understood.

The customer is no longer a record inside one system. It becomes a living intelligence profile — updated as every connected system reports in.

05 · Intelligence becomes action

Unified context becomes outcomes.

Every capability draws on the same customer — so every team acts on the same understanding.

Most platforms manage customer interactions.Lumora understands the customer behind them.

Lumora is designed to connect through native, configurable or API-based integration. Integration availability and implementation requirements vary by platform, architecture, licensing and customer environment. Third-party names and marks belong to their respective owners. Their appearance does not imply endorsement or partnership.

Industries

Every stack is different. The model isn’t.

Lumora maps to the systems each industry runs — and applies one operating model across all of them.

Systems you already run · Automotive

  • CRM
  • DMS
  • Website CMS
  • Dealership network
  • Contact center
  • Service systems
  • WhatsApp
  • Customer apps

  1. Connect

    Designed to connect to the systems you already run — native, configurable or through API.

  2. Unify

    Resolve one customer across every system, identity and channel.

  3. Understand

    A living profile, updated as every connected system reports in.

  4. Predict

    Surface intent, risk and opportunity earlier.

  5. Act

    Guide the next best action through the right channel.

In practice

Spot an owner whose service is due and who keeps returning to the EV range — and have their dealer offer a test drive with a trade-in valuation.

Meet Lumora AI

AI that understands your business.

Most AI tools generate answers. Lumora AI connects customer signals, operational activity, organisational knowledge and business intelligence to recommend what should happen next.

Lumora AI

Powered by Cortex

Connected · 14 systems · 2.4M signals today

Ask as

Why is customer satisfaction declining?

Analyzed 4,283 customer interactions.

Key drivers

  • Service delays
  • Escalation backlog
  • Delivery communication gaps

Recommended actions

  1. 1Increase callback capacityOwner · Operations
  2. 2Reduce the escalation queue backlogOwner · Supervisors
  3. 3Implement proactive notificationsOwner · CX

Expected impact

CSAT
+12%

Illustrative responses. Questions you type are answered by Ask Techuistic, our site assistant.

Editions

Start with signals. Grow into decisions.

Three editions, one platform. Every plan runs on the same data layer, so moving up never means migrating.

  1. 01

    Foundation

    Unify every channel and case in one place.

    Pulse · Nexus · Knowledge

    • Omnichannel listening and sentiment
    • Case routing and SLAs
    • Customer Copilot for agents
    • Standard integrations

    Pricing on request

    Talk to sales
  2. 02Recommended

    Intelligence

    Understand why it happens and act on it.

    + Prism · Supervisor & Knowledge Copilots

    • Everything in Foundation
    • Root-cause analytics across all signals
    • Live queue and SLA rebalancing
    • Quality scoring on every interaction

    Pricing on request

    Book a briefing
  3. 03

    Decision

    Recommendations for every team and market.

    + Cortex · Studio · all Copilots

    • Everything in Intelligence
    • Cortex next-best-action engine
    • Studio workflows and automation
    • Governance, audit trail and SSO

    Pricing on request

    Contact us

Lumora AI and all six copilots are metered by usage above each plan’s included volume. Volume and multi-region pricing on request.

See customer intelligence in action.

A 45-minute executive demo, mapped to your own systems and customer signals.

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